CIO 360 Dinner Roundtable – AI in Customer Experience: A Strategic Dialogue on Readiness, Risk and Real Impact
- Location: Sky Garden (The Walkie Talkie) - Viñoly Room, 20 Fenchurch Street, London, EC3M 3AF
- Region: Europe
Join industry leaders for an amazing CIO 360 Roundtable experience, private dining at the Sky Garden located in the heart of the city, at the top of the iconic 20 Fenchurch Street (The Walkie Talkie). The topic for discussion: Strategic exploration of AI's transformative role in customer experience.
Pre-requisites:
• Do you have Microsoft Teams?
• Do you have a Contact Centre?
• Do you use either voice, chat, email or SMS to communicate?
This benchmarking conversation for CIOs will address the critical questions facing organisations today: how to assess AI readiness, navigate implementation risks, and deliver measurable impact in customer service operations.
This discussion will go beyond the technology to explore the strategy. Discover why successful AI deployment depends on leadership alignment, data preparedness, and people-first change management. Hear from fellow CIOs and a leading AnywhereNow strategist what proven approaches are helping organisations implement adaptable, secure AI solutions that drive ROI without disrupting existing ecosystems. Explore use cases, identify quick wins, and build scalable strategies using insights from cutting-edge Agentic AI platforms.
This is about transformation. Align stakeholders around clear success metrics, foster AI literacy across your organisation, and create new roles that elevate both human potential and agent experience. Whether you're just beginning your AI journey or accelerating existing initiatives, gain the strategic roadmap needed to lead with purpose and pace in the fast-evolving contact centre landscape.
Pre-requisites:
• Do you have Microsoft Teams?
• Do you have a Contact Centre?
• Do you use either voice, chat, email or SMS to communicate?
This benchmarking conversation for CIOs will address the critical questions facing organisations today: how to assess AI readiness, navigate implementation risks, and deliver measurable impact in customer service operations.
This discussion will go beyond the technology to explore the strategy. Discover why successful AI deployment depends on leadership alignment, data preparedness, and people-first change management. Hear from fellow CIOs and a leading AnywhereNow strategist what proven approaches are helping organisations implement adaptable, secure AI solutions that drive ROI without disrupting existing ecosystems. Explore use cases, identify quick wins, and build scalable strategies using insights from cutting-edge Agentic AI platforms.
This is about transformation. Align stakeholders around clear success metrics, foster AI literacy across your organisation, and create new roles that elevate both human potential and agent experience. Whether you're just beginning your AI journey or accelerating existing initiatives, gain the strategic roadmap needed to lead with purpose and pace in the fast-evolving contact centre landscape.