The Mandrake, London

CSO 360 Resilience Dinner Roundtable

Crucial Trends to Build Organisational Resilience in 2023

Wednesday 13 December | 17:30-21:30
Private Dining Room | The Mandrake London

Sponsored by

Hosted by

Elegant setting, congenial company, lively conversation, left wanting more. Physical and Cyber are closer than we think. But the future is digital.
Mike Croll, GSA, TARS, United Kingdom

Welcome to CSO 360 Resilience Roundtables!

Organisational resilience remains a strategic imperative, growing in importance as businesses face threats from cybercrime, climate change, severe weather and political instabilities. Security Professionals must not only protect their employees but also position the organisation itself to remain resilient. Learn real-world advice, first-hand insights on the challenges we face and share strategies on how we can overcome them.

Key talking points include:

  • Best practices and lessons learned in developing a robust and reliable resilience plan
  • New perspectives of organisational resilience and business continuity in a hybrid working environment
  • The complex process of enhancing/connecting digital and physical security and safety throughout your business

Sponsored by Everbridge, hosted by Pulse Conferences, we hope that you will participate in the discussion on how Directors of Corporate Security, Resilience, Investigations and Intelligence are building organisational resilience in 2023!

Many thanks. We hope that you can join peers for what promises to be a dynamic discussion held under The Chatham House Rule, top culinary experiences and great company in private by invitation only settings.

Yours sincerely,

Team Pulse
Pulse Conferences


  • Conducted under The Chatham House Rule.
  • Co-chaired by a leading Chief Security Officer.
  • Pulse Conferences is your Master of Ceremonies.
  • There is no cost to attend.
  • Places around the table are limited.
  • Please R.S.V.P. on the red button.

Timings, Wednesday 13 December 2023

17:30-18:30       Guests arrive to welcome drinks
18:30-21:00       Discussion and 3 course dinner
21:00-21:30       Conclusions and goodbyes

Thanks for organising the event. The format was really great from the welcome drinks, the roundtable discussion during the dinner, as well as the location and the variety of guests. I learned about the importance of involving HR and legal teams during sensitive security decisions/procedures (e.g. personal information). I was also interested in the discussion around the importance of communication, company culture, and national travellers. Finally, How to recover from a crisis as well as the response.
Davide Davolio, Regional Security Specialist, Uber, The Netherlands

Insightful discussion across a range of topics conducted by experienced and senior level security professionals. And at the Savoy; a real treat! Interesting to see how others divide the CISO and CSO responsibilities and the issues they have.
Charles Page Director, Global Safety and Security, Palladium Group, United Kingdom

We had a great roundtable discussion where we shared our ideas and learned from each other’s experiences. I’d like to thank the organizers and moderators for making it happen. Being part of this discussion was really helpful. We got to hear different perspectives and connect with some really smart people in our field. I’m excited about more discussions like this in the future. I really enjoyed talking about how companies can take care of their employees’ well-being and also handle the challenge of balancing personal privacy with business security.
Ruslan Kior, Physical Security Specialist,, The Netherlands

Recent Co-Chairs of CSO 360 Resilience Roundtables

Richard Zijdemans, Director Global Security EMEA, APAC & Greater China, Medtronic

Richard is a corporate security specialist with a broad experience in Physical and IT security, Investigations and the development of security infrastructure in the widest sense. He is a true security evangelist, always connecting the field with the business, delivering value added services.

Crawford Robinson, Group Head of Security & Investigations, British American Tobacco

Crawford is Group Head of Security & Investigations at British American Tobacco, a consumer goods and tobacco company ranked number one in the FTSE 100 with operations in over 180 countries across the globe and over 50,000 employees. As the most senior security professional in BAT, Crawford is responsible for BAT’s security, investigations and resilience programmes.  Crawford’s business knowledge and pragmatism are complemented by a Master’s degree in Business Administration (MBA) and a Master’s in Information Security (with distinction). In addition to having fulfilled a number of Trustee and non-Executive roles in the Charitable sector he is a Fellow of the Chartered Management Institute, a Chartered Security Professional, founding member of the Association of Corporate Investigators (ACi), and a Freeman of the City of London.

Mark Wolsey, Director of Global Security, CRH 

After 25 years’ service as an officer in the Royal Marines, Mark made the transition into Corporate Security in 2006. He has been the Director of Global Security at Smiths Group, Cadbury, Philip Morris International and PwC before taking up their present position as Group Security Director at CRH. Specialties: Security of People, property, information and reputation. All levels of investigation (including fraud and corruption), risk assessment and mitigation, contingency planning, crisis management, business intelligence and business continuity.

Owen Miles,
Field CTO CEM, Everbridge

Owen Miles has worked for Everbridge for over 12 years and within the operational resilience and Critical Event Management space for over 20 years. Owen has spent 7 years focused on the delivery of the Everbridge Critical Event Management platform to customers. Having worked with over 800 customers across multiple industries, Owen brings years of experience in enhancing operational resilience.

About Everbridge

Everbridge (NASDAQ: EVBG) empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™.

Private Dining Room | The Mandrake | London

20-21 Newman St, London W1T 1PG

The Mandrake is a multi-award-winning, luxury lifestyle property in the heart of London’s Fitzrovia. Every aspect of The Mandrake has been thoughtfully curated and designed to offer guests a unique, immersive and truly unforgettable experience.

Set within a 2-minute walk from Oxford Street in central London, The Mandrake is a luxury lifestyle hotel featuring eclectic, vibrant interiors and a carefully-curated private art collection. The Mandrake features 30 stylish bedrooms, with three luxury suites and a penthouse. The rooms are set across four floors, rising up from the central courtyard surrounded by hanging gardens of jasmine and passion flower. The Mandrake has the Jurema Terrace, which is an outdoor dining restaurant and YOPO Restaurant and Bar which is an indoor restaurant serving a Latin American menu with influences from South America. And the YOPO bar where guests can enjoy botanical-based house cocktails created by the expert team of mixologists.

Pulitzer, Amsterdam – Copper Attic

The Pulitzer is centrally located in the city’s famous ‘Nine Streets’. Pulitzer Amsterdam is a unique blend of traditional Dutch craftsmanship and modern design nestled amongst the city’s most iconic canals.

Pulitzer Amsterdam
Prinsengracht 323,
1016 GZ Amsterdam, Netherlands

Dutch elegance set within twenty-five restored 17th and 18th century houses. Ever since the Dutch Golden Ages, the canal houses of Amsterdam have been the setting for blossoming creativity, expanding trade and grand gatherings. Pulitzer Amsterdam is keeping this tradition alive; providing the perfect location for this CSO 360 Resilience Dinner Roundtable in the private dining room Cooper Attic.

Timings, Thursday 5 October 2023

17:30-18:30       Guests arrive and welcome drinks
  Discussion while 3 course lunch is served
Conclusions, goodbyes and guests depart

The Savoy Hotel – The Gondoliers Room, London

The Savoy is located on the Northbank of the River Thames, in the heart of London, only steps away from Covent Garden and the theatres of the West End.

The Savoy
WC2R 0EZ London
United Kingdom

With its painted decorative panels, murals of eighteenth-century Venetian life, silvered mirrors, and gilded mirrored sconces; the Gondoliers private dining room provides an elegant and charming backdrop for this private dinner discussion. The room was named after the 12th Savoy Opera, “The Gondoliers”, which opened in 1889, the first of the operas to premiere after the opening of The Savoy and one which ran for over 500 performances, a record at the time.

Approximate Timings, 25 May 2023

17:30-18:30       Guests arrive and welcome drinks
18:30-21:00       Discussion while 3 course dinner is served
21:00-21:30       Conclusions, goodbyes and guests depart


For Satellite Navigation (SAT NAV)/Global Positioning System (GPS) purposes The Savoy postcode is WC2R 0EZ.

The Savoy offers valet parking. Alternative garages are also available in the surrounding area. Parking charges are available on request.

London Underground
Charing Cross station, served by the Bakerloo and Northern lines, is just a 4-minute walk from The Savoy. Embankment station, served by the Bakerloo, Northern, Circle and District lines; and Covent Garden station, served by the Piccadilly line, are both a 6-minute walk from the hotel.

National Rail
Charing Cross and Waterloo rail stations are under 16 minutes by car from The Savoy, and within easy reach on foot. Paddington, Victoria, London Bridge and Euston rail stations are all under 30 minutes by car from the hotel.

International Rail
Eurostar services to Paris and other countries depart from St Pancras International station, under 30 minutes by car or 15 minutes by London Underground from The Savoy.

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