Virtual Event

CSO 360 Roundtable

Tuesday 30 June 2026
Starts 8:00 AM PDT – 10:00 AM CT – 11:00 AM EDT – 4:00 PM UK
Duration: 1 hour

Visitor Management: The Hidden Risk
Visitors Are a Critical Blind Spot
What does real visibility and control look like?

To cover:

Managing global footprint – How physical and cultural aspects play in.
Board appetite – how are we understanding and integrating board appetite.
Insider threat and weak process discipline — a gap in process discipline that creates an insider-adjacent risk.
Integrating siloed risk & resilience functions (across physical/cyber security, crisis, BC) – intersections of physical access, identity governance, compliance, and crisis accountability that rarely sit in the same conversation.
Protecting people / Crisis Management – The emergency scenario angle – who is in the building, where are they, can you account for them?
Civil unrest flashpoints / Workplace safety – Visitor control as a protective measure for staff and assets.

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CSO 360 Roundtable – Visitor Management. Regional and Cultural Strategies and Tactics. Risks, Challenges and Opportunities.

Thank you to everyone who joined our initial virtual roundtable on visitor management on 16 June. Under The Chatham House Rule, the first group worked through where visitor management succeeds, where it breaks down, and what good operational oversight actually looks like.

Due to popular demand, we’re running the session again on Tuesday 30 June at the same time. You are warmly invited to join this further by-invitation virtual roundtable for directors of corporate security. If you missed the first one, sign up today.

Some themes that came out of the first discussion:

Define the visitor — and the visitor groups. Staff moving between sites, true visitors, or contractors. Without core agreed definitions in place, you can’t move the process towards maturity.
Policies, processes and controls are only as good as the people implementing them.
Biometrics are now the default in certain regions (the Latam and São Paulo example).
Verification with freedom to roam is widespread — but where does the verification, vetting, onboarding and offboarding actually sit?
CSOs need a network, support, and somewhere to share insight and knowledge (like this event) to establish operational oversight and excellence.
Zoning of critical areas — and how it is policed and managed — is critical to success.
Meet, greet and escort is the only viable route to VMS success with high-net-worth individuals and legal practitioners.
Focus on the result and what you are looking to achieve, not how you get there.
Security culture plays a huge role in adoption across large organisations.
No system or process is perfect, and at some point the business will be defeated — plan on that basis.
CSOs must understand the Board’s risk appetite. Without it, you can’t proceed with planning and implementation.

“It was excellent hearing various opinions on the subject and getting feedback from multiple people.” Director, Business Continuity and Bank Security Officer, Amalgamated Bank (USA)

Hosted by Pulse Conferences and sponsored by RightCrowd, this CSO 360 Roundtable brings together a small group of CSOs and senior security practitioners for a closed-door, peer-led conversation focused on a challenge that sits close to the centre of many security programmes today: visitor management as an identity and governance risk, not simply a front-of-house process.

Visitors represent a unique challenge: they are invited into secure environments, yet frequently operate outside the same governance, visibility, and policy enforcement applied to employees and contractors. The result is a critical blind spot—one that can impact security, safety, compliance, and operational accountability. This roundtable will explore how organizations are rethinking visitor management beyond the front desk, focusing on real-world challenges in maintaining visibility, enforcing access limitations, and accounting for visitors throughout their time onsite. Attendees will share perspectives on where current approaches fall short, how maturity impacts outcomes, and what “real control” looks like in practice.

Explore with peers the real-world challenges in maintaining visibility, enforcing access limitations, and accounting for visitors throughout their time onsite. Participants share experiences and perspectives co-steered by a prominent CSO and Troy Johnston, Senior Executive at RightCrowd.

The value of these sessions is the network itself – somewhere for CSOs to share insight and build strategic and operational oversight together.

We look forward to meeting you online on 30 June.

CSO 360 Team
Pulse Conferences

Hosted by

About RightCrowd

RightCrowd is a global leader in Physical Identity and Access Management (PIAM), delivering enterprise-scale solutions that unify employees, contractors, and visitors under a single security framework. The RightCrowd SmartAccess platform combines cloud-native scalability with embedded AI to provide conversational self-service, intelligent recommendations, predictive insights, and dynamic reporting—always keeping people in control. With capabilities spanning visitor management, contractor access, health and safety governance, and mobile credentialing, RightCrowd SmartAccess seamlessly integrates with existing PACS to modernize identity management, reduce operational risk, and ensure compliance. Trusted by Global 2000 enterprises, RightCrowd equips organizations to anticipate threats, streamline operations, and safeguard their most critical assets.

www.rightcrowd.com

How it Works

This is not a webinar. Nor is it a Q&A session. Cameras are on, all voices are heard. We’d love to hear your experiences.
This is a genuine peer to peer knowledge share in a small, structured setting where every participant is encouraged to contribute. You will compare practicalities with colleagues facing the same challenges, in a format designed for openly exchanging experiences.

Benchmark and share learnings with CSO peers
Actionable takeaways and future-facing risk perspectives to enhance security posture
Learn from real-world journeys and experience shared, what works, what doesn’t in visitor management
Forge connections to expand your professional network with CSO peers
The Chatham House Rule applies. Discussion is confidential and non-attributed, creating the space for honest exchange, challenge, and insight among peers.
This invitation-only Roundtable is complimentary for CSOs and senior security practitioners and intentionally limited to ensure meaningful, high-value discussion.

CSO 360 Roundtable is Co-Steered by:

Troy Johnston
VP of Credential Technology | RightCrowd

Troy Johnston is a senior leader in credential technologies and enterprise identity, bringing more than 25 years’ experience across electronic security, digital identity, and IoT. He specialises in advancing mobile, biometric, and physical credentials that enable secure, frictionless access across complex enterprise environments. Troy has built strategic partnerships across the global access control and workplace technology ecosystem, delivering identity solutions across banking, commercial real estate, and higher education. At RightCrowd, Troy leads credential technology strategy, applying his deep industry expertise to strengthen identity-first access—helping organizations with complex access environments move from fragmented, credential-based models to unified, policy-driven physical access management. RightCrowd is proud to welcome Troy to the team.

Toby Harding
Senior Director International Security | Stryker

Toby is a security executive with over 20 years of cross industry experience throughout the complete spectrum of security risk management; from service provision in high threat environments with global media corporations to corporate security for engineering and construction, oil and gas. financial services and currently medical technology. His experience spans across multiple corporate and social cultures with differing risk appetites and he has managed and mentored remote project security teams and country security managers while on assignment in the Middle East and America and now at home in London, UK. Threat driven, commercially minded and pragmatic; Toby delivers considered security leadership that is balanced, flexible and harnesses the sum of all parts by collaborating with business towers and achieving unity of effort through convergence across all support functions aligned to a company mission statement.

Areas for peer to peer sharing:

How are fellow Chief Security Officers and directors of corporate and physical security managing global footprints? What are key cultural considerations?
How are we understanding the risk appetite of our Boards?
Why are visitors often the least governed identity in the building and what risks does that create?
How are organisations improving visibility and control beyond check-in?
How can we maximise the role of policy, access enforcement, and lifecycle tracking in visitor management?
How do we currently identify common gaps across different maturity levels, from manual processes to more advanced approaches?
Gaining practical insights into how to account for visitors during audits and emergency scenarios
Benchmarking current approaches and better understanding what “good” looks like in practice

Who should join?

This session is for in-house corporate and physical security leaders based in the USA and Canada, to keep the regional balance of the room. The focus is physical and corporate security, so it’s not aimed at CISO or cyber roles this time. No advisories or providers, please.

Relevant roles include

Physical Security · Physical Access · Access Control · Corporate Security · Enterprise Security · Global Security · Global Head of Security · Head of Security · Security Operations · Security Management · Security Technology · Facility Security · Facilities Security · Site Security · Security Controls · Physical Protection Systems · Visitor Management · Visitor Experience · Visitor Access · Safety and Security · Safety Risk and Security · Threat Management · Crisis Management · Protection Policies · Identity Management · Identity and Access Management · Security Risk Management · Security Risk Compliance · Technology Risk Compliance · Security Governance Risk and Compliance · Security Technology Systems · Global Security Services · Audit Compliance Security and Safety · Security Risk Audit and Compliance · IT Auditor Access Controls · Physical Access Auditor · Auditor Physical Security · Identity Governance Auditor · Chief Security Officer / CSO