CIO 360 Dinner Roundtable
AI in Customer Experience: A Strategic Dialogue on Readiness, Risk and Real Impact
Event Details:
đź“Ť Venue: Sky Garden (The Walkie Talkie) – Viñoly Room, 20 Fenchurch Street, London, EC3M 3AF
🗓️ Date: 7 October 2025
⏰ Time: 18:00–22:00
🔹 Seats are limited – RSVP now to secure your place!
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Join industry leaders for a memorable private dining experience at Sky Garden, perched atop the iconic 20 Fenchurch Street (The Walkie Talkie) in the heart of the city, for a strategic exploration of AI’s transformative role in customer experience.
Important: Is this roundtable for you?
• Do you have Microsoft Teams?
• Do you have a Contact Centre?
• Do you use either voice, chat, email or SMS to communicate?
This benchmarking conversation for CIOs will address the critical questions facing organisations today: how to assess AI readiness, navigate implementation risks, and deliver measurable impact in customer service operations.
Explore real-world use cases, identify quick wins, and build scalable strategies using insights from cutting-edge Agentic AI platforms. This conversation focuses on transformation—aligning stakeholders around clear success metrics, fostering AI literacy across your organisation, and creating new roles that elevate both human potential and agent experience.
This discussion will go beyond the technology to explore the strategy. Discover why successful AI deployment depends on leadership alignment, data preparedness, and people-first change management. Hear from fellow CIOs and a leading AnywhereNow strategist what proven approaches are helping organisations implement adaptable, secure AI solutions that drive ROI without disrupting existing ecosystems. Explore use cases, identify quick wins, and build scalable strategies using insights from cutting-edge Agentic AI platforms.
This is about transformation. Align stakeholders around clear success metrics, foster AI literacy across your organisation, and create new roles that elevate both human potential and agent experience.Â
Hosted by Pulse Conferences and sponsored by AnywhereNow, this discussion will be held under The Chatham House Rule.
Whether you’re beginning your AI journey or accelerating existing initiatives, gain the strategic roadmap needed to lead with purpose and pace in the rapidly evolving contact centre landscape. Secure your seat for a dynamic private dining experience and a real conversation with peers at the Sky Garden and to be part of the strategic dialogue on readiness, risk and real impact!
Yours sincerely,
Team Pulse
Pulse Conferences
“A varied collection of specialisms around the dinner table which gave rise to some interesting practical insights and experiences. It was clear that everyone was participating in the discussion”
CIO, British Medical Association
Sponsored by
Hosted by
About AnywhereNow
Revolutionise the customer experience without compromise. AnywhereNow is the trusted partner in delivering exceptional customer experiences driven by Enterprise Dialogue Management. We enable enhanced customer engagement, efficient workforce collaboration, AI driven insights, and full omnichannel service experience, leveraging the power of Teams and the entire Microsoft ecosystem, as well as a multitude of CRM integrations. AnywhereNow’s products are award-winning, recognized by industry analysts, and trusted by over 2,000 blue-chip customers and partners such as Rabobank, Mazda, NHS, Emirates, KPMG, Deloitte, Credit Suisse, Aldi and Vodafone.
Co-led by a fellow CIO and an AnywhereNow strategist, our roundtables ensure a practitioner-led approach—learn from real-world experiences about proven methods that help organisations implement adaptable, secure AI solutions driving ROI without disrupting existing ecosystems.
Participants
CIOs and senior technology practitioners from across sectors:
-
- Technology and IT Infrastructure (CIO/IT Director/Digital Transformation)
- Business Managers (CEO/CFO/CXO)
- Heads of Customer Experience (CCO/CX Managers)
- Head of Contact Centre Management
Please note:Â
- This roundtable is only for you if you have Microsoft Teams and a Contact Centre that uses either voice, chat, email or SMS to communicate.
- No vendors/suppliers are permitted unless the individual is in a CIO role.
- No sales, marketing, or media are permitted.
- There is a limit of two individuals per organisation.
Practicalities
- Conducted under The Chatham House Rule.
- Co-chaired by a leading Chief Information Security Officer and a Strategist from the sponsoring organisation
- Pulse Conferences is your Master of Ceremonies.
- There is no cost to attend.Â
- Spaces are limited to ensure an intimate and impactful experience. Reserve your place now.
Timings
18:00-19:00Â Â Â Â Guests arrive to a welcome drinks reception
19:00-21:30Â Â Â Â Group discussion while a 3 course dinner is served in a private dining setting
21:30-22:00Â Â Â Â Conclusions
Sky Garden is located in the heart of the city, at the top of the iconic 20 Fenchurch Street (The Walkie Talkie). Renowned as London’s highest landscaped public garden and a leading visitor attraction, Sky Garden is one of the most unique event spaces in the capital. Join us within the Fenchurch Restaurant at the Viñoly Room, a modern private dining room with unparalleled panoramic views of the City and beyond and idyllic garden surroundings. Sky Garden promises to be the most unforgettable setting for the CIO 360 Roundtable dinner!
Viñoly Room at Sky Garden (The Walkie Talkie)
20 Fenchurch Street, London, EC3M 3AF
Bank Station (0.3 mi)
Viñoly Room at Fenchurch RestaurantÂ
Sky Garden
20 Fenchurch Street
London
EC3M 8AF
Closest station: Bank (0.3 mi)
Sky Garden is located in the heart of the city, at the top of the iconic 20 Fenchurch Street (The Walkie Talkie).